Privacy Policy

01 About This Privacy Policy

This Privacy Policy explains how Sawariya Seth Tour and Travels collects, uses, stores and protects information provided by visitors and customers through our website, booking forms, enquiries and other communication channels.

By using our website or submitting an enquiry or booking request, you acknowledge that you have read and understood this Privacy Policy.

02 Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your full name
• Phone or mobile number
• WhatsApp number
• Email address
• Alternative contact number, if provided
• Tour type and booking preferences
• Number of travellers or seats requested
• Selected upcoming tour
• Initial and final travel locations
• Approximate travel distance or duration
• Travel dates
• Other information voluntarily provided during an enquiry

03 How We Use Your Information

We may use the information you provide to:

• Respond to your travel enquiry.
• Process and review booking requests.
• Check availability of tours and vehicles.
• Provide approximate or confirmed travel pricing.
• Contact you regarding your requested tour.
• Coordinate travel arrangements and related services.
• Respond to customer support requests.
• Maintain booking and enquiry records.
• Improve our website and customer experience.
• Prevent misuse, fraud or unauthorized activity.

04 Booking & Enquiry Information

When you submit a booking enquiry through our website, the information entered into the booking form may be transmitted to our designated business systems for the purpose of processing your enquiry.

Booking enquiries may be recorded in our internal records or designated business database so that our team can review, manage and respond to your request.

Submitting a booking enquiry does not automatically confirm a tour, vehicle or reservation. A booking becomes confirmed only after availability, pricing and other applicable requirements have been reviewed and confirmed by our team.

05 Communication With You

If you provide your phone number, WhatsApp number or email address, we may use these details to respond to your enquiry and communicate with you regarding your requested travel services.

Depending on your enquiry, communication may take place through phone calls, WhatsApp, email or other communication methods provided by our business.

06 Sharing of Information

We do not intend to sell or rent your personal information to third parties.

Information may be shared when reasonably necessary to operate our travel services, respond to your request, complete a booking or comply with applicable legal requirements.

For example, relevant information may be shared with service providers involved in fulfilling your requested travel arrangements where necessary and appropriate.

07 Data Security

We take reasonable steps to protect the information provided to us against unauthorized access, misuse, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

08 Data Retention

We may retain enquiry and booking information for as long as reasonably necessary for business administration, customer service, record keeping, dispute resolution, legal obligations or other legitimate business purposes.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it where appropriate.

09 Cookies & Website Technologies

Our website or the services used to operate it may use cookies, browser storage or similar technologies for functionality, security, performance and user experience purposes.

Some technologies may also be provided by third-party services used to operate or improve parts of the website.

10 Third-Party Services & External Links

Our website may contain links or integrations to third-party platforms such as social media services, mapping services, communication platforms or other external websites.

Third-party websites and services operate under their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites.

11 Your Rights & Choices

Subject to applicable law, you may contact us regarding the personal information we hold about you.

Depending on the circumstances, you may request correction of inaccurate information or ask us about deletion of information that is no longer reasonably required.

We may need to verify your identity before acting on certain requests in order to protect your information.

12 Children's Privacy

Our website is intended for general users seeking travel and transportation services. We do not knowingly request personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14 Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your information, you can contact Sawariya Seth Tour and Travels using the details below.